Data Protection Policy

Hepibet's Privacy Policy — Your Data Is Our Responsibility

Whether you are opening an account, playing games, or making a payment on hepibet — we are fully transparent about how your information is collected and protected at every step.

Last Updated: January 2026

Introduction & Scope

Welcome to hepibet.win. This Privacy Policy explains how hepibet collects, uses, and safeguards your personal information. Whether you are browsing our website, creating an account, or using any of our services — this policy applies to both you and us.

Hepibet is an international online gaming platform. We take our users' privacy seriously. This policy has been developed in accordance with international data protection standards and applicable laws.

This Privacy Policy applies to the hepibet.win website, mobile app, and all related services. By continuing to use the site, you are considered to have accepted the terms of this policy.

This Privacy Policy may be updated from time to time. If significant changes are made, we will notify you via email or through the platform. Always check the "Last Updated" date at the top of the page.

What data we collect

Hepibet collects your information in several ways. A detailed breakdown of the data collected is provided below:

Data Type Example Collection Time
Personal Information Name, email, phone number, date of birth At Registration
Identity Verification Information National ID, passport, driving license KYC verification
Financial information Mobile Banking/Nagad number, transaction history At Payment
Technical Information IP address, browser, and device information During Site Use
Activity data Game history, bet records, login logs While Using the Platform
Contact Information Support chat messages, complaints When Using Support
  • Voluntarily Provided Information: Information you provide directly by filling out the registration form, uploading KYC documents, or contacting support.
  • Automatically Collected Information: Certain information is collected automatically through cookies and log files while you use the site.
  • Third-Party Data: Information received from payment providers and identity verification services.

How Your Data Is Used

Hepibet uses collected data only for legitimate, specified purposes. We never use your information for unrelated activities.

  • Account management: To verify registration and login, and to ensure account security.
  • Service Delivery: To manage games, process bets, and complete payment transactions.
  • KYC & Legal Compliance: For identity verification, anti-money laundering compliance, and meeting legal obligations.
  • Customer Service: To resolve your issues and handle complaints.
  • Security Monitoring: For fraud detection, account protection, and monitoring of unusual activity.
  • Personalized Experience: To provide you with promotions and offers tailored to your preferences.
  • Analytics & Improvement: To analyze platform performance and improve service quality.
  • Responsible Gaming: To monitor gameplay patterns and identify problem gambling risks.
Marketing Communications: You can opt out of promotional emails or notifications at any time. To do so, visit your account settings or contact our support team.

Who Your Data Is Shared With

Hepibet does not sell your personal data. However, information may be shared with trusted parties in certain circumstances:

  • Payment Provider: Necessary information is shared with Mobile Banking, Nagad, Rocket, and USDT gateways to process transactions.
  • KYC service provider: Documents may be shared with approved third parties for identity verification purposes.
  • Game Provider: Only the minimum data necessary to operate third-party games.
  • Law enforcement: hepibet is legally required to share information with authorities upon receipt of a valid legal obligation or lawful order.
  • Group Company: Information may be shared with other members of the hepibet group for service improvement purposes.
Important: All third-party agreements include contractual guarantees that your data will not be used for their own purposes and that strict privacy standards will be upheld.

Cookie Policy

The hepibet website uses cookies in your browser. Cookies are small text files that help enhance your browsing experience.

  • Essential cookies: Required to keep login sessions active and maintain security. These cannot be disabled.
  • Functional cookies: Remembers your language preference, theme settings, and other customizations.
  • Analytics Cookies: Collects site usage statistics to help improve the platform.
  • Marketing Cookies: Used to show you relevant promotions based on your interests.

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the availability of some platform features.

Security Measures

Hepibet uses industry-standard technology and processes to keep your data secure. Our security infrastructure is as follows:

  • SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption, equivalent to the standard used in banking systems.
  • Two-Factor Authentication (2FA): An additional verification layer is applied for account login and withdrawals.
  • Firewall & DDoS Protection: Advanced network security measures are active at all times.
  • Regular Security Audits: Regular security audits are conducted by independent third parties.
  • Staff training: Strict data handling training and policies are mandatory for all staff.
  • Data Center Security: Our servers are hosted in data centers that meet the highest security standards.
If you notice any security breach or suspicious activity, contact our support team immediately. We are required to notify the relevant authorities of any data breach within 72 hours.

Your Rights

Under hepibet's Privacy Policy, you are entitled to the rights listed below. Contact our support team to exercise any of these rights.

Right to Access Your Data

You can request to know what information hepibet holds about you and receive a copy of that data.

Right to Correct Your Data

You may request corrections to any inaccurate or incomplete information.

Right to Delete Your Data

You may request the deletion of your data in certain circumstances ("right to be forgotten").

Right to Restrict Processing

You may request that your data be used in a limited way in certain circumstances.

Right to Data Portability

You can request your data in a machine-readable format or ask that it be transferred to another organization.

Right to object

You may object to the use of your data for marketing or profiling purposes.

How Long Data Is Retained

Hepibet does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

Data Type Retention Period
Account & identity information 5 years after account closure
Financial transaction records Minimum 7 years (legal obligation)
KYC documents 5 years after account closure
Game History & Logs 3 Years
Support Contact 2 Years
Cookies & session data 30 Days to 1 Year

Once the retention period ends, your data is securely deleted or anonymized. If any data needs to be kept longer for legal reasons, you will be notified.

Minor Protection

Hepibet is strictly for adults (18+). We do not knowingly collect any information from anyone under the age of 18.

  • Age verification is required at registration. Providing a false age will result in account termination.
  • If we become aware that any minor's data has been collected inadvertently, we will delete it immediately.
  • If you have concerns about a minor's information or a parent's data, please contact our support team.
Warning: If you are aware that a minor is using hepibet, please contact us immediately. We are committed to ensuring responsible gaming.

Privacy Contact

For any questions, requests, or complaints regarding our Privacy Policy, please reach out to our dedicated Privacy Team.

  • Email: [email protected]
  • Response Time: Responses are typically provided within 3–5 business days.
  • Data Requests: Send us an email with the subject line "Privacy Request" — we will respond within 30 days after verifying your identity.

Any future changes to this Privacy Policy will be updated on this page. For major changes, advance notice will be sent to your registered email address.

Why hepibet is trusted
Our commitment to protecting your data 6 Commitments
End-to-end encryption

Every transaction and piece of personal data is protected with 256-bit SSL encryption — no third party can intercept or read this information.

No Sale of Data

Hepibet never sells your personal data to third parties. Your data is used solely to provide our services.

Transparent KYC Process

The entire identity verification process is fully transparent. You will always know which data is being used, where, and for how long it will be retained.

Regular Security Audits

Independent cybersecurity experts regularly test hepibet's systems. Any vulnerabilities identified are resolved promptly.

Your Controls

Manage your marketing preferences, cookies, and notifications directly from your account settings — you can update them at any time.

Fast Support Response

Our team responds to all data protection requests within 3–5 business days. Your concerns are our priority.

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